Things to know before booking your Jungle Zipline Tour and Ziplining
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To be able to zipline with us, our weight restriction is: 50lb to 250 lbs.*
*If 45 lbs. – 49 lbs. they will have to go tandem with a zipline guide (price for tandem is a full regular price).
ALL PARTICIPANTS WILL BE WEIGHED DURING CHECK IN
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Children must be at least 6 years old to participate with an accompanying adult (17+).
Children must be at least 13 years old to participate without an accompanying adult.
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- Closed toe shoes are required! If you wear close toe sandals, they must have heel straps.
- Longer shorts, leggings or pants recommended for comfort (so you’re more comfortable in our harnesses).
- Bug Repellent (we are in the jungle, there are some mosquitos)
- If you have long hair, have it in a low ponytail, low bun or braided.
- You can bring GoPro, phone or camera AT YOUR OWN RISK
- Cash to tip your amazing guides!
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- Hats unfortunately cannot be worn with our helmets.
- Remove all loose jewelry and/or rings prior to beginning the course.
- Drones may not be used anywhere on our property.
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Ziplining is fun in the rain. We go rain or shine, the only time the weather might prevent you from ziplining is during a lightning storm, high wind events, or our valley flooding. If this occurs during your tour or before your tour, we will reschedule your tour for the next available day and time or provide a full refund.
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Jungle Zipline WILL RUN Rain or Shine.
Weight Restriction: 50 lb – 250 lb.
Cancellations made less than 24 hours prior to tour departure will be charged full tour price. “No-shows” will also be charged full tour price. Charges will be applied to the credit card provided. Jungle Zipline reserves the right to cancel/reschedule tours due to inclement weather, foreseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour immediately.
We have a 24 hour cancellation policy. When we book your tour we also schedule our guides and support staff for the trip. If there are “no shows” we still incur in staffing expenses. With such “on-the-spot” notice, we are not able to fill your spot on the tour, and thus must charge the entire fee.
Rescheduling a tour, to reschedule a tour you are allowed and welcome to do it upon availability and should request 24 or more hours before your scheduled tour.
If you are late or over our weight restriction, there will be no refund.
Your tour and guides must leave at the scheduled time. We do expect you to arrive 30 minutes prior to your reserved tour time to sign the waiver and put on gear. Mahalo!
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Please leave with plenty of time to arrive 30 minutes before your tour time for check-in.
If you arrive after your tour start time, the tour will take off as scheduled, and you will join them on the course when you arrive. There will be no refund for ziplines missed due to late arrival.
Coming from the West side of Maui (Kaanapali, Lahaina area) please leave your hotel 2 hours ahead your tour time, consider 1.15 hour to 1.30 hour driving time plus 30 min prior to check in.
Coming from the South side of Maui (Wailea, Kihei areas) please leave your hotel 2 hours ahead your tour time, consider 1.15 hour to 1.30 hour driving time plus 30 min prior to check in.
If you arrive early, you will have extra time to use the restrooms, put sunscreen on, explore our park and take pictures!
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Any time or day is great to zipline!
We do not provide transportation out to our location. If you call a taxi, Uber or Lyft, please schedule a return ride before making your way to our location.
